Refund Policy

How BestskyTools handles refunds for paid ads and tool submit, including conditions, process, and exclusions.

Effective Date: December 10, 2024

At BestskyTools, we are committed to ensuring that our users are satisfied with their experience on our platform. This Refund Policy (the "Policy") outlines the conditions under which you may be eligible for a refund.

Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Undisplayed Ads: If you have purchased a subscription for advertising purposes and your advertisement has not been displayed on our Site within the agreed-upon timeframe, you may be eligible for a refund.

  2. Tools Not Featured: If you have submitted a tool for listing and paid for a subscription that includes the feature of being featured, and your tool has not been selected for the featured section within the agreed-upon timeframe, you may be eligible for a refund.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of the issue occurring.

  2. Provide Details: Include your transaction details, the reason for the refund request, and any supporting documentation that verifies the issue (e.g., screenshots, communication records).

  3. Review and Approval: Our team will review your request and determine eligibility for a refund. If approved, the refund will be processed within 14 business days.

  4. Refund Method: Refunds will be issued using the original payment method. If the original payment method is no longer available, we will contact you to arrange an alternative method.

Exclusions

Please note that refunds will not be provided in the following cases:

  • If the advertisement was displayed or the tool was featured, but you were not satisfied with the results or the number of views/clicks.
  • If the subscription was canceled by the user before the end of the subscription period.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of the Site following the posting of changes to this Policy will confirm your acceptance of those changes.

Contact Us

If you have any questions about this Refund Policy or need further clarification, please contact us at [email protected].