CustoQ

CustoQ is an automated support system engineered to significantly boost conversion rates and enhance customer understanding through instant, intelligent assistance. Tailored specifically for the operational scale of small to medium-sized businesses and supporting agencies, it delivers 24/7 automated guidance aimed at reducing support ticket volume while deepening user engagement.

Key operational features include:

• Automated Knowledge Creation: Instantly builds a functional knowledge base sourced directly from your current website data and documentation.
• 24/7 Availability: Provides always-on automated assistance, ensuring customers receive support regardless of time zone or hour.
• Rich Media Guidance: Allows for the direct embedding of external content like specific web pages, documents, or instructional videos within the chat flow for clearer user navigation.
• Rapid Implementation: The system is designed for extremely fast setup, often requiring only about one minute to become operational.
• Performance Measurement: Detailed analytics reveal crucial insights into support performance and highlight specific areas for service refinement.

By integrating this solution, businesses gain several distinct advantages over traditional support methods. It functions as a simpler and more cost-effective substitute for major platforms like Intercom and Zendesk.